South African Airways Nairobi Office in Kenya

South African Airways International Life House Mezzanine Floor, Mama Ngina St Nairobi, Kenya

customercare@flysaa.com

Monday - Saturday 09:00 AM - 18:00 PM, Sunday Closed

254 20 665 5000

https://www.flysaa.com/


South African Airways (SAA) Office is located in Nairobi, Kenya. It serves as a dedicated customer support center, assisting passengers with travel planning, bookings, and flight-related inquiries. The office also plays an important role in supporting the airline’s operations by handling reservations, special requests, and a variety of passenger services.

South African Airways Nairobi Office Contact Details

Below is the table outlining the essential contact information for the office:

AddressSouth African Airways International Life House Mezzanine Floor, Mama Ngina St Nairobi, Kenya
Phone Number254 20 665 5000
Email Addressscustomercare@flysaa.com
Working HoursMonday – Saturday 9:00 am – 6:00 pm, Sunday Closed
Websitehttps://www.flysaa.com/

Nairobi Airport Office Details

Find out the Nairobi Airport office details for South African Airways:

Airport Jomo Kenyatta International Airport
Airport CodeNBO
Contact Number254 20 822111
AddressEmbakasi, Nairobi, Kenya

Services Offered at the South African Airways Nairobi Office

The office is equipped with trained customer service representatives who assist passengers with all reservation-related queries. The airline offers accurate information and timely service to empower passengers and provide flexibility in their travel. 

Here is the list of all services offered at the office:

New reservationsRebookingFlight cancellationAssistance with check-in
Seat selectionBusiness Class upgradeDedicated visa assistanceSouth African Airways Guest Inquiries
Extra legroom seatingBaggage Add–onSpecial or Sports baggage handlingServices for seniors
Unaccompanied minor travelMedical needsLost & foundLounge access
Meet-and-greetValet servicesRebooking assistance due to Delays and weather disruptionsGroup booking
Missing baggageIn-flight entertainmentSpecial meal requestAssistance during delayed flights

South African Airways Nairobi Office Map

Below is the interactive map that guides the passengers to the Nairobi office. The map marks the nearby landmarks to identify the airline’s office easily. 

South African Airways Headquarters

Below are the contact details for South African Airways Headquarters:

AddressAirways Park, Jones Road, OR Tambo, International Airport, Kempton Park, 1619, South Africa
Contact Number+27 11 978 1000
Emailcustomerrelations@flysaa.com

List of all South African Airways Offices.

The Nairobi office is an important hub for passengers. The airline offers a comprehensive range of services from flight booking to special assistance to ensure that the passengers’ journey is smooth and comfortable. The office is dedicated to delivering excellent customer service, making it a convenient point of contact for both local and international passengers.

FAQs

Where is the South African Airways Nairobi Office located?

The office is located at South African Airways International Life House Mezzanine Floor, Mama Ngina St Nairobi, Kenya.

How can I contact the Nairobi office for booking inquiries?

For booking inquiries, you can reach the office by phone at 254 20 665 5000.

What are the operating hours of the Nairobi office?

The office is open Monday – Saturday, 9:00 am – 6:00 pm, and closed on Sundays. 

Can I make international bookings from the Nairobi office?

Yes, the office facilitates international bookings for flights to other global destinations within SAA’s network.

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